Upgrading Your IVR

IVR (interactive voice response) is a proven technology that is reliable and useful. This technology has been around for nearly two decades. IVR is arguably the most ubiquitous form of automation, and has been introduced into almost every aspect of our lives. Without IVR, we’d still be waiting in line at the bank teller to get our balance and see if our checks cleared.  When’s the last time you did that?   The fact that IVR has come as far as it has the reason that many companies find themselves today with outdated systems. Because computer technology advances so quickly and vast numbers of IVR systems were built over the years, many require upgrading for reasons of security and maintenance, as well as to take advantage of new features and functionality.

Vision Point Systems engineers are experienced in upgrading old IVR applications to meet today’s requirements.  Challenges to old systems include security threats such as viruses, obsolete operating systems no longer supported, outdated development platforms from companies that have long ceased to exist, and inability to improve performance to match user expectations.  Regardless of your need, we can bring your old IVR system into the 21st century.

We are particularly adept at bringing Dialogic, Parity VOS, Intel CT-ADE, and Visual Voice applications up to date with the latest Eicon drivers and Envox software.  VPS can upgrade applications written in other languages using a wide variety of hardware platforms. In many situations a migration to the Asterisk PBX platform allows cost savings due to lack of licensing fees.  Furthermore, we can integrate modern features such as voice recognition, text-to-speech, and Voice-XML into your upgraded IVR application.

Please contact us today to discuss improving your IVR system!