Technologies for Life Sciences Industry

Vision Point Systems has been a solution provider in the Pharmaceutical space for the past five years. Our teams create and deploy software applications to automate pharmaceutical and healthcare processes. The industry imposes rigorous standards for maintaining data security, audit trails, consistency of transactions, and system reliability. HIPAA and 21 CFR Part 11 regulations compliance present challenges to the life sciences domain, as well. Applications must be designed, developed, and implemented in the life sciences industry to meet the standard of strict regulations and regular audits.

VPS's software development process enables us to deliver integrated solutions on time, within budget estimates, and with industry leading quality. Our work in FDA regulated environments has given us experience and domain knowledge that other teams can't match.

Typical Solutions

Managed Drug Distribution IVR

VPS delivered an IVR solution that ensures compliance with a regulated drug's specified dispense guidelines. By automating the process of patient, physician, and pharmacist surveys, the IVR integrates with a risk management application that prevents pharmacies from dispensing drugs to patients who are not in compliance. The solution is integrated into a call center where agents consult with physicians on guiding their patients back into compliance.

Features

• DTMF touch-tone detection
• Reliable dialogic hardware
• Professional voice prompts
• Automated surveys
• Database integration
• Scalability
• Integrated with call center/CRM solution
• Highly available, fault tolerant
• Oracle DB integration
• Avaya integration

Benefits

• Reduce chance of human error
• Safeguard against contra-indicated behaviors
• Drastically reduce paperwork
• Automatically route calls to intervention specialists as necessary
• Free up customer service representatives by automating simple, frequently repeated tasks

Informed Consent Document Generation

Healthcare providers are faced with many challenges in documenting their practices. With HIPAA compliance considerations, error-prone transcription of hand-written documents, and the overall costs of maintaining healthcare forms, creating and maintaining documents is a costly, time-consuming affair. VPS has experience working with companies to streamline these processes. An example of an application we've developed is a system that automates the generation of informed consent forms to enroll patients in therapeutic drug programs. This application reduces the effort in creating paperwork for both physicians and patients as well as streamlining the patient registration process. The documents can be stored and shared electronically, with security safeguards in place to prevent unauthorized access. Our applications can also integrate scannable barcodes that allow the content to be quickly entered into document systems via automated processes, while eliminating much of the complexity introduced by electronic signatures. VPS adds efficiencies to every step of the document lifecycle.

VPS has also created websites that gather user input, combine this with static materials, and generate custom PDF documents on the fly. The PDF format is standard in most operating systems. Users have the flexibility to create documents in both printed paper and electronic formats.

• Web-based applications
• Desktop based applications
• Applications that integrate dynamically created PDF
• Scannable barcodes (1D and 2D varieties)

Benefits

• Streamline processes like informed consent documentation
• Reduce hard copy paper processing
• Electronically store patient forms
• Generate custom forms quickly
• Reduce errors associated with hand-written documents

CRM/Call Center Integration

VPS has integrated CRM tools with IVR applications and call centers. We develop CTI software that manages call routing between the IVR server and agents, enables screen pops that pre-populate customer information upon call delivery, and tracks call statistics. CTI software makes customer relations management much more efficient.

Features

• Automated transfers
• Screen pops
• Call reporting

Benefits

• Increased Customer Satisfaction
• Customer Service Representatives spend most of their time on the most critical calls
• Multilingual deployments
• Full process integration of paper forms, IVR applications, and call centers
• ACD integration
• Inbound and outbound call flows

Clinical Research Portal

VPS developed a website for a client that allows its clinical researchers to upload data via the web. Such applications facilitate efficient reporting of test results, data management, as well as analysis. Results from researchers spread across the globe can store their information on a centralized database. This information can then be processed by the research organization to determine trends, track project progress and manage the process. This portal provides an excellent tool for research teams who need to document their efforts and keep tabs on complex, multi-faceted projects.

Features

• Reporting capability
• Secure Sign-on
• Database driven

Benefits

• Track project status
• Organize research teams
• Track project history
• Allow remote access to unify geographically distinct team members