Business Process Automation and Outsourcing

The healthcare industry continues to demonstrate robust growth. Given the involved nature of healthcare transactions, providers and carriers find themselves burdened with labor-intensive administrative tasks. Many of these tasks can be automated through technology. Furthermore, medical coding, billing, transcription, and provider credentialing require manual processing that can be cost prohibitive to maintain in-house. Having the means to seamlessly outsource such operations provides cost-saving benefits. We bring both operational and technology capabilities to perform voice and non-voice based processes within the revenue cycle management space for the provider segment.

Vision Point Systems offers an integrated suite of services that allow its healthcare clients to focus on their core businesses. On the provider side, we use leading edge technology to make submitting of claims as efficient as possible. We provide phone-in dictation applications via IVR over a toll-free number, hand held (PDA) devices, as well as software running on the provider’s Windows Tablet or Desktop PC. We also offer on-site management services so our clients get as much support as needed.

Our BPO team utilizes a global delivery model. Our managers work on site with clients to ensure seamless workflow. Our offshore team operates 24 hours a day, 7 days a week to ensure fast turn around time. We have been engaged in the delivery of Medical Billing processing services since 2005. In 2007, we added to our portfolio Medical Coding and Medical Transcription services. The processes we use follow Six Sigma practices.

Six Sigma - Our Quality Excellence Framework

We take pride in our QA practices as applied to business processes. We have an integrated training and quality standards model where both elements work in harmony to exceed our clients' quality requirements. Applying Six Sigma principles, we employ rigorous statistics-based Quality Assurance processes to ensure accuracy of transactions.

Our QA activities encompass well-defined audit plans, audit cycles and statistical analysis and techniques to identify error categories and isolate key errors. Our typical workflow follows the following process:

Some of the main features included in this process are:

• 100% audit during the project ramp up phase
• 30% random audit sampling when the project is in its normal (steady state) operational phase
• Use of a centralized defect tracker mechanism
• Root cause analysis of defects
• Corrective and Preventive Action Plans (CAPA)
• Pareto Charts - to isolate and group critical errors
• Time Trend Analysis for analyzing the time evolution of errors

Because every client has a unique set of needs, our QA and training team work together to analyze audit findings to continually improve quality and provide updated training.